One of the most common misconceptions that we encounter when dealing with customers in the auto glass shop is that the glass surfaces of their car, truck, or RV are covered equally with the rest of their vehicles components by their manufacturer’s warranty.
The misguided belief can be so strong at times that we have had customers call their manufacturer right there in front of us to challenge what we have told them, only to find out that we were in fact correct. Those customers should not feel bad, the truth is that most people are under the wrong idea when it comes to auto glass and warranties. In order to help alleviate some of this misinformation here are 3 things you need to know about auto glass warranties.
The simple fact is, not all automakers provide a warranty on their glass surfaces and those that do don’t have a commonality to their warranty coverage. In fact, you can find different terms and conditions on auto glass warranty coverage not only from one manufacturer to another, but even from one brand badge to another under the same manufacturer, or even at times from one model to another under the same brand badge. If there is an auto glass warranty attached to the car, it can vary from being very simple, such as if the windshield falls out of the frame, up to full coverage for repair or replacement of a piece of glass for the life of the original manufacturer’s coverage of the vehicle. The simple fact here is that you should check with your manufacturer and read your paperwork carefully to find out if your auto glass has a warranty or not, better yet, come in to the shop and let us look over your paperwork and check our computer system to see if your make and model has glass coverage included in the warranty plan.
Even if your vehicle does have auto glass coverage included in the warranty plan, that is not an automatic qualifier for repair or replacement coverage. Often times the warranty covers only, the installation of the glass or its quality in terms of materials or workmanship. In many cases the manufacturer will not even provide for these items itself, but will rather defer materials and workmanship of the glass surface to the original glass maker, covering only the install under the automaker’s plan. Those times when there is repair or replacement coverage, it is often a requirement that you have the work performed at the dealership or an authorized service center. This can lead to long wait times, long turnaround times, and other inconveniences. It’s better in most cases to forgo the warranty altogether unless it is clear that the condition results from the install or the manufacturing of the glass by the original glass maker, and just use a high-quality glass shop such as ours to get your work performed. Yes, you may have to pay for the work yourself or have your insurance or service plan cover it, but you will get a faster, higher quality job done and you won’t have to deal with the hassles of navigating the manufacturer’s warranty program or the dealership service center.
So what’s the difference between the warranty, the service plan, and your insurance coverage? Truth is each has its own place in the overall protection of your vehicle. Your warranty is usually for items that are directly related to the construction of your vehicle or the parts that make it up. The service plan is for taking care of routine maintenance and repair items that come up as a result of daily usage. Your insurance coverage is for things that come up as a result of things beyond your control. Knowing which type of plan is the best for your particular needs at any time is important to get the most effective value for your auto glass service. Here is a brief example of each item’s usage:
Service Plan: (if you have one, otherwise these items may possibly be covered by insurance in some cases)
No matter if you are getting your auto glass service under a warranty program, a service plan, or an insurance claim we can be your one-stop auto glass shop. We work on all types of vehicles from micro compact smart cars to RVs and touring coaches. Even if you are paying for the service out of pocket we will be happy to work with you to get the best value for your money. From rock chip repairs to full windshield replacements and all other types of auto glass service, we offer a full warranty on all of our materials and workmanship, and we use only OEM certified glass for all replacements. You can contact us using our online contact form or you can call us at the shop in Henderson at (702) 566-8326. We look forward to helping you with your auto glass needs.